Refund policy

Last updated: 15 October 2026

We want you to feel confident shopping with Mobile Cove. This policy explains our 30-day change-of-mind returns and your rights if an item is faulty, damaged, incorrect or not as described.

30-day change-of-mind returns

Contact us within 30 days of receiving your order to request a change-of-mind return. Include your order number, the item you want to return and the reason using our contact form.

For a change-of-mind return, the item must be unused, in its original saleable condition, with its original packaging and all included parts and accessories. Factory-sealed items must remain unopened. Screen protectors, adhesive accessories and similar items must not have been installed or had their protective backing removed. These conditions apply only to change-of-mind returns.

Please check your exact phone model and the compatibility details before ordering. If you selected the wrong model and the listing was accurate, our change-of-mind conditions apply. If we supplied an incorrect item or the compatibility information was wrong, contact us so we can put it right.

You pay change-of-mind return postage. Original delivery charges are not refundable for change-of-mind returns unless we agree otherwise. Please ask us for return instructions before posting and package the item securely. Tracked postage is recommended.

Faulty, damaged or incorrect items

Contact us if an item arrives damaged, is faulty, does not match its description or is different from what you ordered. Tell us what happened and provide your order number or another proof of purchase. Photos can help us assess the issue where appropriate.

Australian Consumer Law provides rights that this policy cannot remove. For a major failure, you can choose a refund or replacement. For a minor problem, we may repair the item or offer another appropriate remedy; if it is not fixed within a reasonable time, further rights apply. Compensation may also be available for reasonably foreseeable loss caused by a failure.

The 30-day change-of-mind limit does not limit your consumer guarantee rights. Original packaging is not required for a faulty-product claim, and those rights may continue beyond a manufacturer's warranty.

Where we confirm a product problem covered by consumer guarantees, we will cover or reimburse reasonable return postage. Contact us first for suitable return arrangements and keep any postage receipts. If a battery or power bank is damaged or swollen, stop using it and contact us before attempting to post it.

Refunds and exchanges

Once your return and any necessary assessment are complete, we will let you know the outcome. Approved refunds are processed promptly within a reasonable time, using your original payment method unless otherwise agreed. Your payment provider may take additional time to show the credit.

If you want a different model, colour or product, contact us to discuss availability and the return process. Any additional payment or refund will be explained before an exchange is arranged.

Need help?

Use our contact form. Please request return instructions before sending goods to us so we can provide the correct return address.